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Help Desk: Hobbydecal.com
Terms and Policy |
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1. About Us:
- Hobbydecal is completely dedicated
to your total satisfaction.
- If you have any suggestions or comments please contact us.
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2. Servicing:
- Our online services are divided into 6 classes
- Limited Edition : Limited items in fixed quantity . These items will
never be reprinted or version up.
- What's New : Newly released items during the past 2 months.
- Coming Soon : Items being planned & researched for release within
the next 3 months.
- Top Sellers : Best sellers in our stock.
- Warehouse Specials : Specially selected items for modelers at low prices.
- Recommended : Items we are particularly proud to supply to you.
- And others : All our products are released in strictly researched and
confirmed states. You would be completely satisfied with them at any time. |
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3. Membership Registration:
- You should register for membership for placing orders and entering other
membership content services.
- Membership registration is free of charge.
- We collect contact information (like email address) during the membership
registration
- All personal information collected by Hobbydecal.com will be kept in
strict confidence and will not be shared with any outside parties.
- If you register with Hobbydecal.com, your information will be included
in our mailing list, keeping you up to date with recent changes and news
from Hobbydecal.com.
- All your information is removed upon request of membership cancellation. |
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4. Order Process:
- Our site uses an order form for customers to request information, products,
and services.
- Contact information from the order forms is used to give you information
about realtime order processing and status.
- Only after logging into our web can you place an order.
- In the checkout page, you have to select the desired shipping method
(Air parcel, Registered Air parcel or EMS)
- Prices subject to change without notice. |
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5. Adding or Changing:
- If your order hasn¡¯t been paid, you can add, cancel or change your order.
- To add, just add and check out what you want.
- After we confirm your new order, we will combine these orders as one
order.
- It is advisable to add a simple comment in the Remarks field on the
final order page. (Ex. Please add to previous order.)
- To cancel items, just leave a memo and save on your detailed order status
page.
- In the same way, to change your shipping address, receiver name or others,
just change those in your detailed order page and save.
- Or you can send an email to us about changing your ordering status.
But it is faster to leave a memo on the order status page.
- Because we immediately ship your items as soon as we confirm your payment,
you may not change or cancel your order after payment. |
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6. Payment for order:
- Even after placing your final order, you can not pay directly.
- Payment for your order can be done only after checking and confirming
our inventory.
- After confirmation, we will inform you of the exact total price including
shipping fees.
- In General, checking and confirmation will be done within 2 business
days after placing an order.
- You can check our confirmation of your order at the order status page.
- You can then pay for your order by entering the details page on the
order status page. |
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7. Paying in Card:
- Transactions will appear under the name 'Hobbydecal or 2heckout.com¡± on
your Credit Card statement.
- 2Checkout.com is the best Paygate company in the world.
- Charges to Credit Cards will be for the total of products shipped.
- Any overpayments will be credited to your account for your future use.
- All prices are posted in US Dollars.
- All orders must be prepaid in US Dollar, Euro or Japan Yen before shipping.
Sorry, no c.o.d.'s.
- You may be asked, at our discretion, to provide a scanned or faxed copy
of your credit card information and signature for verification purposes. |
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9. Shipping:
- Orders are usually shipped immediately after our confirmation your payment.
- We check and confirm your payment via the 2CO.com or Paypal admin site within
2 Business days.
- Therefore, your payment status may be in "Awaiting Payment"
or "Awaiting Verification" even if you've already paid.
- After confirmed Payment by our side, the status will be corrected to "Paid"
- At the same time, your order status will be changed from "Availability
Confirmed" to "Shipping" or "Shipped"
- The basic shipping cost is 3.00USD but additional shipping cost may be added based on the weight of order.
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10. Backorders, Returns and Refunds:
- If your item is not in stock, we will back order it immediately for
you.
- Our aim is to deliver all ordered products to you within 14 days, even
if it is not in stock.
- Backorders will be tracked & shipped as the product becomes available.
- Missing or Damaged sheets and parts will be replaced free of charge.
- But we may require you to return those products at your cost, for verification.
- If you return the product that you ordered from us in resellable condition, we will either refund your purchase or replace your purchase, the postage and packing at your expense.
- All refunds must have a valid Order Number and Product Code printed on the package or it will be refused.
- Email us for a valid Order Number before returning your item for a refund.
- We will not accept any refund after 7 Days for any reason.
- Refund will be given at the discretion of the Hobbydecal.com management
- Please contact us to arrange returns or refunds. |
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11. After Service:
- We will replace any partially lost or misapplied marking products for
a fee.
- Please contact us to order the needed parts.
- The general price of one marking will be from 0.1 to 0.3USD (excluding
shipping fee).
- Shipping fees are the same as for regular orders. You can save on shipping
fees by ordering items together.
- You should accept that small markings might not be perfectly registered
on film. It comes from limits of printing so you need not reorder those
markings
- We would have extra sheets of our product for A/S Requesting. But always
Extra sheets are not in our shelves. |
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12. Version upgrades:
- We mark all of our products starting from v1.0.
- You may be assured that all of our products are thoroughly researched.
- But it may be impossible for us to satisfy all modelers of all levels
with our products
- After printing, we may find or receive other references from you or
ourselves that we may add to fix the needed design for the next version.
- The future version upgrades would be negligible changes if produced. |
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13. Manuals and Instructions:
- All instructions for our products are downloadable from our web site
at any time.
- We always update our online instruction files as we continue research
or find faults.
- This allows us to offer a more accurate instruction system as well as providing
printed manuals.
- Before placing an order, you can check and refer to our free instructions
first.
- After downloading the recently updated instruction file, display directly
on your monitor or print it out for your modeling convenience. |
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14. External Links:
- This site may contain links to other sites.
- Hobbydecal.com is not responsible for the privacy practices or the content
of such Web sites. |
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